Lufthansa boss Carsten Spohr answered questions from stern for over an hour. Why is flying so expensive? Why is there always a fight with the workforce? How does the airline boss react to bad customer reviews? And is it true that Lufthansa only earns eight euros on a ticket?
stern author Norbert Höfler and photographer Felix Schmitt met Lufthansa CEO Carsten Spohr in his office in the Lufthansa Aviation Center at Frankfurt Airport.