Lufthansa boss Carsten Spohr answered questions from stern for over an hour. Why is flying so expensive? Why is there always a fight with the workforce? How does the airline boss react to bad customer reviews? And is it true that Lufthansa only earns eight euros on a ticket?

stern author Norbert Höfler and photographer Felix Schmitt met Lufthansa CEO Carsten Spohr in his office in the Lufthansa Aviation Center at Frankfurt Airport.

Part 1: Mr. Spohr, are the days of cheap flights over? "Yes. And that's a good thing too"

Part 2: Flight delayed, bad food, suitcase gone! Spohr: "It gets better every day"

Part 3: "We are very relevant to our prosperity"

Part 4: How much more expensive a carbon-neutral flight would be

Mr. Spohr, there was one number that particularly surprised me when I was researching this interview. Lufthansa earns eight euros with a flight ticket. Is that possible? The number is correct. It's from 2019, one of our best years.

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