Energy check: not received, how to make a complaint?


Energy check: not received, how to make a complaint?

ENERGY CHECK. Didn't receive your energy check when you were fully eligible? A complaint is possible! How it works ? When ? Who to contact? We take stock for you.

[Updated on May 11, 2022 at 5:24 p.m.] The payment of the energy check has been closed since April 29! However, and unfortunately, you may never have received it while being fully eligible. This check is however sent automatically, but some hiccups can sometimes happen. Don't panic, it's not too late to file a claim! To do this, two steps must be followed. First, complete and submit the online claim form on the site dedicated to energy checks. The subject of the request must be "Dispute - Non-receipt". Second, call the dedicated green number (0 805 204 805). An energy check adviser will take charge of your file and provide you with a new energy check by post. The number is available Monday through Friday, 8 a.m. to 8 p.m. If your attempt is successful, your new check for 100 euros will be paid in the fall, and usable until March 31, 2023.

The energy check is a device that helps the most precarious households to pay for their energy expenses. Its granting is conditional on household resources, which must not exceed a ceiling, set according to the number of dependents. There is no procedure to take: the energy check is sent by post, automatically, generally in the spring. In the context of galloping inflation, the government announced the payment of an additional check for 100 euros in December. This was done between December 13 and 22. Please note: the use of the energy check is limited to the payment of energy bills. But how should you proceed once the check is in hand? You can pay online, by entering the check number and the contract references on the dedicated site. You can also complete the procedure by post, by sending your energy check to your energy supplier, enclosing a copy of your invoice. Finally, you have the option of hand-delivering it to an RGE-certified professional, who has carried out energy renovation work in your home.

The energy check is reserved for the most modest households. Its allocation depends on the resources of the household and the composition of the household: your reference tax income is taken into account. Please note that it must be less than 10,800 euros per consumption unit (CU). As an indication, a person represents a CU. The second person is counted at 0.5 and each person at 0.3 CU. To find out if you can benefit from the energy voucher, you must therefore divide your reference tax income by the number of consumption units in your household. Very concretely, this means that the reference tax income must not exceed 10,800 euros for a single person. The site dedicated to the energy check system allows you to use a simulator, here. Just fill in your tax number. Having trouble finding the latter? Get your last tax notice. Since the information from the tax authorities is sent directly to the service in charge of the energy check, you will know whether you can benefit from the energy check or not.

The amount of the energy check depends on the resources and composition of your household. To determine this, the government has established a scale. Here is the scale that applies in 2021, revealed by the decree of February 24, 2021:

As you can see, a single person can receive an energy check for a maximum amount of 194 euros in 2021. Note that the energy check can be combined with the Ma Prime Rénov aid, the device that replaces the tax credit for energy transition (CITE).

The payment of the energy check is made by department. The check will be sent automatically between March 30 and April 29, 2022 depending on your department of residence.

Yes ! EDF is one of the electricity suppliers that accepts the energy check to pay your electricity expenses directly online. "No need to wait for your next bill: you can use your energy check now, it will be credited directly to your customer account", explains one on the official site of the energy check. To do this, simply enter the number of your energy voucher.

The energy check can be sent by post or delivered by hand to the energy supplier. In this case, you must attach a copy of a document showing your customer references and write them on the back of the check. But you can also use it directly online, on the website.

Note that in the case of carrying out work, the check can be used directly to pay the invoice. On the other hand, please note that this work must be carried out by a professional "Recognized guarantor of the environment" (RGE). You will find the list of RGE professionals on the renovation info service website. If you are the beneficiary of the energy check, know that its expiry date is listed. It generally occurs on March 31 of the calendar year following the year of issue.

To determine your eligibility for the energy check system, you can go to the site dedicated to the energy check. There is no simulator in the strict sense of the term. On the other hand, we invite you to enter your tax number to determine if you are eligible for the device. By entering your tax ID, the site tells you whether or not you are concerned. If this is not the case, the following message is displayed: "If you nevertheless think that your household fulfills the conditions of income and composition to benefit from the energy voucher, or, if you are an approved operator for housing in rental intermediation and you wish to check the eligibility of a sub-leased household for the energy check, you can nevertheless continue with the eligibility test". You are then invited to complete a questionnaire comprising three questions. Consult our dedicated file to find out more:

Are you sure you meet the conditions for the energy check, and yet there is no trace in your mail? In this case, contact support, either via the contact form on the dedicated site, or by telephone. Remember to bring your tax notice. "To be able to benefit from the energy check, you must have declared your income to the tax services (even if your income is low or zero)", we recall in the Frequently Asked Questions. "After having regularized your situation, you will be able to apply for an energy check. On the other hand, if you have still not declared your income for the following year, you will no longer be able to claim the benefit of the energy check".

You don't have to do anything. The energy voucher is allocated automatically. In practice, it is the tax administration that sends the list of eligible households to the Services and Payment Agency (ASP). The latter is in charge of editing and sending the check by post. Eligible households therefore receive it automatically, without having to fill out any form. There is therefore no point in contacting the services in charge of the energy check if you are not eligible.

You are asked to report the loss or theft of your energy voucher. To do this, you have two options:

Energy check assistance can be reached on 0 805 204 805 (toll-free), Monday to Friday from 8 a.m. to 8 p.m. "In case of heavy traffic, we recommend that you call in the morning from 8:00 a.m. to 9:00 a.m., or at the end of the day from 5:00 p.m.", we warn on the energy check site.

If you are eligible for the energy voucher and you are a gas or electricity consumer, you also benefit from the following associated advantages:

In the context of rising energy prices, are you evaluating the possibility of switching suppliers? Consult our file without delay:


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