Finally, an apology. Nicolas Neykov (General Manager France, Ferrero) apologizes almost two months after Kinder products were recalled because salmonella was detected. He also promises to compensate families who have been intoxicated.
Mid-April saw 150 cases of salmonellosis in nine European countries. There were also 81 contaminations in France.
Approximately fifteen complaints were filed against Ferrero in France, one of which was supported by Foodwatch. Consumer association recalls that incriminated chocolate production facility, Arlon, Belgium, detected salmonella as early December 15. There was no official follow-up.
The group opened an online complaint platform and has opened dozens more files. It is now preparing to pay for compensation.
"What's happened at Arlon since December 15?" What is the reason that health authorities in Belgium and other countries were not informed about what happened at Arlon? Karine Jacquemart is the director of Foodwatch.
Ferrero France's boss says that the incident was unacceptable. It isn't true that he spoke at the end May for the first time. "She protests. Let them be transparent, yes, but let's make sure they are accountable. That's enough! Finally, he talks about compensating families if there is a claim. The courts will award compensation.
In April, more than 3,000 tonnes of Kinder products were removed from the market, including Easter chocolates and Advent calendars. Ferrero's General Manager France said that product contamination led to a 40% drop in turnover over Easter.
Additionally, the group states that it has asked for the reopening in Arlon of the Belgian factory where the contaminated Kinder was produced, and this is scheduled for June 13. The health authorities have yet to respond.