Gelsenkirchen (dpa) - A Letter from the FC Schalke 04 to his Fans in social networks for excitement.

Who to call prior to 2022 the money for non-usable Bundesliga-Tickets, should be disclosed to the football League, his financial plight, it said in the application. On Wednesday evening, the club apologized.

"In the cover Letter to the Fans and the listed "hardship application" has Schalke used 04 impersonal and a little empathic formulations – for the Association and the employees of the Service center to all Fans in the Form of apologies," it said on the club's Homepage. You would have been able to better formulate and must.

had Previously charged the consumer no objection to the form, as it "corresponds to the statutory Voucher system," as Thomas Bradler of the consumer, - said Central office of the "West German General newspaper". He described the Claim Documents directly in the application, however, as "maybe not exactly customer-friendly".

The Association acknowledged "errors in dealing with ticket refunds" and promised that "every request of Fans, the need for economic reasons to a prompt refund of the ticket price, is sympathetically edited." No one will need to evidence to submit, and it will, of course, controlled by no one"," it said further.

contribution Kicker

apology from the FC Schalke 04