Customers confused over delayed christmas trees in pot

A number of juletræskunder stand without wood, the day before we enter into december. the Company 100% Eco, selling christmas trees in pot, is against the hea

Customers confused over delayed christmas trees in pot

A number of juletræskunder stand without wood, the day before we enter into december.

the Company 100% Eco, selling christmas trees in pot, is against the headwinds from a number of customers, which due to delivery problems haven't got their tree at the agreed time.

On the website Trustpilot where customers can write reviews of companies, has a customer among other things written:

'the Money is withdrawn, but no wood supplied, and we had planned a small event this weekend, where it was decorated by the children of the family, but we have had to cancel, so thank you for that.'

'We have cancelled our order and prepared a police report if the money is not returned within five days,' writes the customer by the name of Jesper Jørgensen.

the 18 customers have reviewed the company on the website, where there is only a single positive mention. Also on the 100% Ecosystem. the facebook page is, according to DR great anger and frustration to track down.

With 100% Eco regrets the sales manager Kristoffer Spar delays. He explains that they are due, that the demand has been greater than expected, and therefore, the company has been forced to switch to a new and larger warehouse.

"the Restructuring of the logistics have been very, very difficult, but fortunately we are up and running now, and we are coming out in full swing. We are fighting day and night," says Kristoffer Spar on Saturday afternoon.

Kristoffer Spar reports to the customers, which are affected by the delays, are announced on it over the mail. He expects that from Wednesday will be no more problems with delivery.

"A christmas tree is a religion for most people, and we find it difficult to reach to get the answer to all the questions we receive from customers via email and telephone."

"I have not slept in several days to catch up with it here, so it goes to me very much. My heart bleeds," he says.

100% Eco has previously faced Politiken said it expected to sell between 6000 and 10,000 christmas trees in pot in years. So far, when the sales did not up, says the sales manager.

"We are about to close down for the sale. This is because we simply can not find the Danish christmas trees."

the Company has sold approximately 3600 trees in the potty. Approximately three percent of the deliveries are delayed, assess Kristoffer Spar.

/ritzau/

Updated Date: 30 November 2019, 19:00

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