Lufthansa-Tickets: customers still have to wait weeks for refunds

According to Lufthansa, it will take "four to six weeks," the corona process-related refunds of Tickets for flights until the end of June. "To date, we hav

Lufthansa-Tickets: customers still have to wait weeks for refunds

According to Lufthansa, it will take "four to six weeks," the corona process-related refunds of Tickets for flights until the end of June.

"To date, we have paid out approximately 1.4 billion euros," said Lufthansa Executive Board Harry Hohmeister in an interview with the "Frankfurter Allgemeine Zeitung".

Lufthansa's Executive Board: ticket refund to

they wanted To speed up the ticket refund for failed flights, but. "Within the next 10 to 14 days we want to enable automated processes. Then a large three-digit million will be paid out of the amounts in the month,“ said Hohmeister.

in Total, were received by the group, more than two million refund requests, the Lufthansa Executive Board. The number is by the introduction of a new flight plan to the 29. June once again increased.

Lufthansa and other Airlines wanted first of all to coupon solution

As a result of the Corona pandemic, the air traffic was in mid-March, almost completely collapsed, and thousands of flights were cancelled. Basically, the companies must refund the ticket price within seven days. Lufthansa and other companies had, however, set initially to the fact that customers with vouchers to accept. However, this failed to the EU Commission. The group had recently announced to clear the jam until the middle of August. At the end of June, about half of the refunds from the state of around one billion euros but still.

the Internet intermediary had asked the group last week to report back after the rescue by the state, the cancelled trips immediately. The Association of Internet travel sales (VIR) has demanded that the Lufthansa to the now switched-off automatic refund possibility in the professional booking systems (GDS) in operation. A spokesman for the company announced on Wednesday that this would be done. "Self-blame": German tourists expect debt with the ball on the man-hosts from FOCUS Online "Self": German tourists expect Ballermann-hosts from the temperatures soar to the top: the Azores brings up the long-awaited summer PCP temperatures soar to the top: the Azores brings up the long-awaited summer

rob/dpa
Updated Date: 20 July 2020, 20:26

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