The savings Bank has screwed in Unterföhring the letter-box, and the older clients for money Transfers have to be used. The first complaints since, of course, not have to wait long.
Unterföhring, Germany– kreissparkasse München-Starnberg-Ebersberg has reduced services due to the pandemic. To the Annoyance of the customers, especially the elderly. Since March, in many places, branches are paralyzed, employees were deducted. To 15. June only vending machines are available in Unterföhring, Unterschleißheim Aschheim or Kirchheim. Many customers are incensed that even in the letter were screwed in boxes, in which you could have your transfer forms and throw it in.
The föhringer Paul Konrad wonders why the Bank the letter-box will be regularly emptied and the transfer orders executes. Because it annoys him, if seniors are once again helpless in front of the machine and your money will not be able to do shopping, contacted Paul Konrad in a letter to mayor Andreas Kemmelmeyer (PWU). "Who suffers from a visual impairment, lack of mobility or not a PC has, is excluded from the Service of the savings Bank, and massively at a disadvantage," writes the 75-Year-old. For a Referral, these people had to travel by train or Bus to Ismaning, where the branch office is still occupied. He asks the mayor, the managers of the Bank, so that at least the "minimum service" of a collection is done.
"A service-oriented company would..."
the head of The Department for Public replied Kemmelmeyer that customers "hire easy" Transfers by phone (Tel. 089/238010)or the relevant supporting documents by Post send can (kreissparkasse München-Starnberg-Ebersberg, 80279, Munich). The letter box is emptied is not offered by the savings Bank.
has Now taken up the föhringer seniors Advisory Council on the topic. "It is not sought here, the Elderly," says Chairman Wolfgang Schwaiger angrily, "you just notice: The Service no longer exists, it must adjust to the people."
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the tone of The writing feels Schwaiger as "smug and without any empathy". The Bank overlooked the fact that many customers have not used the vending machine, or telephone Bank Transfer for a variety of reasons in the past. "You want to fill in your Bank Transfers prefer to use the Hand and in the store to give. That should be respected,“ calls for Schwaiger. "A service-oriented company would respond to the wishes of its customers." The savings Bank does not believe this, but obviously necessary.Updated Date: 03 June 2020, 01:34