Ms. Gerhardt, your company currently has around 500 jobs advertised – from O2 shop salespeople to account managers and data architects. Which positions are the most difficult to fill?

In the case of technical job profiles in particular, it takes longer before the positions can be filled. Data plays an important role for us, as do cloud skills and cybersecurity, for example. But it is also becoming more difficult to recruit people in customer service because there is simply a lack of skilled workers here too. And especially in service-related professions, we are not the only ones looking.

Does that mean that I will have to wait longer in the hotline queue until I can reach someone from customer service? The O2 hotline has long been considered legendary overloaded.

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