Deutsche Post: Problems with letter delivery: the number of complaints is increasing

Angered by late or lost letters, more and more citizens are complaining to the Federal Network Agency.

Deutsche Post: Problems with letter delivery: the number of complaints is increasing

Angered by late or lost letters, more and more citizens are complaining to the Federal Network Agency. In October, around 9,700 complaints were received, almost twice as many as in September (5,000), the Bonn regulatory authority said when asked by the dpa.

In the course of the year so far there have been more than 30,000 complaints, twice as many as in the entire previous year (15,000). "The trend of increasing complaints continues," said the network agency. The Post speaks of "local problems" and justifies them with a high rate of corona sickness and a tense job market.

1.2 billion letters transported per month

The complaints can be directed against all German parcel and letter service providers. This year, most of the critical comments are about deficiencies in letter delivery at Deutsche Post, which transports around 1.2 billion letters every month.

The network agency is a point of contact for complaints, but the authority cannot do much. If there is a regional accumulation of complaints, she initiates so-called prompt reviews, which are a kind of written warning. The head of the network agency, Klaus Müller, recently called for his authority to be given sanctions and thereby increase the pressure on Swiss Post. This could be regulated in the forthcoming postal law reform.

Representatives of the FDP parliamentary group and the opposition CDU/CSU in the Bundestag rated the initiative by the former Green politician Müller positively. The Post, in turn, argues that sanctions would not help in such "challenging situations".

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