Dispute between Digitec Galaxus and Twint escalated

In the case of Digitec Galaxus by now with the Swiss payment solution Twint pay. "By the end of February the Swiss payment service provider, Twint has shut dow

Dispute between Digitec Galaxus and Twint escalated

In the case of Digitec Galaxus by now with the Swiss payment solution Twint pay. "By the end of February the Swiss payment service provider, Twint has shut down its Service," writes Digitec-Galaxus-speaker Alex Hämmerli on the page of the online retailer. Twint I want to impose Digitec Galaxus payment fee, which is spent at a multiple of the previous price. "We refused the offer to accept," says Hämmerli. Finally, the dealer would have had to pass on the additional costs to the customer. Digitec Galaxus belongs to the Migros and scored in the last year, more than 1 billion Swiss francs in sales in order for the company is the clear market leader in Switzerland.

Twint, behind the payment solution for the largest Swiss banks, contrary to available significantly. "The allegations published by Digitec Galaxus are false and misleading," said Twint in a message. The fact was that Twint to the payment means belong to the lowest transaction fees. So that Twint is less expensive than many other payment means, the Digitec Galaxus have to offer. Thus, the credit cards are probably meant, which can be for many traders is expensive – depending on the fees you negotiate with payment providers. "We continue to be open to talk with Digitec Galaxus about a fair compensation of our Services," says Markus Kilb, chief of the Twint.

It is a surprising argument. Because Digitec Galaxus is the most important online dealer of Switzerland, and from early on Twint. "We decided in 2015 for Twint, because the company with the claim began to establish itself as a cheap alternative means of payment," says Hämmerli.

Twint at the time had a bumpy Start, but in the last few months, especially in the case of online stores the Terrain won during the use of the cash register is of secondary importance. If the payment solution to shop Online is not working, it would be a major setback for Twint. It would not be surprising if the different bearings would soon find it again. Because the tariffs between merchants and providers of payment solutions, an ongoing battle – the ends, sometimes even before the competition authorities or the judge is to Negotiate. What is the payment provider of the revenue, eating away the retailers margin.

Created: 01.03.2020, 13:52 PM

Updated Date: 02 March 2020, 08:02

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