Hidraqua and its investee companies Aguas de Alicante, Aigües de l'Horta, Aigües de Paterna, AGAMED and Aigües de Cullera launched an initiative at the end of last year to help the most vulnerable groups and promote sustainability among citizens.
These companies promised to donate one euro for each customer who requested the digital invoice. In total, they have raised the amount of 21,800 euros that will go to the Alicante Food Bank, Valencia Food Bank and Solidarity Food.
According to Amelia Navarro, director of Sustainable Development at Hidraqua, "this initiative contributes to a sustainable, fair and inclusive recovery and is a call to action for citizens so that, through a gesture as sustainable as requesting the digital invoice, can contribute to improving the situation of many families in a situation of vulnerability”.
Likewise, it represents a step forward towards digitization in favor of the natural environment and the environment. With the digital invoice, which can be requested through the Customer Area of the website www.hidraqua.es, users can consult their invoices in an agile, comfortable and secure way, without the need to print out and reducing CO2 emissions compared to other invoice formats.
The initiative is included within the Social Responsibility policy of Hidraqua and its affiliated companies, whose center of social action is the reduction of inequalities. Under the premise of supporting people in vulnerable situations, in 2021 nearly two million euros were allocated to social funds to help vulnerable groups pay their bills. Likewise, these companies have launched other specific initiatives in recent years linked to supporting those groups most affected by the economic crisis, such as the one organized in 2021 in favor of the RESPONDE Red Cross, for each one €1 was also donated for each client that was registered in the Customer Area of the website.
“These actions seek to promote the non-face-to-face channels through which Hidraqua and its investee companies have made a strong commitment in recent years and which has been intensified as a result of the pandemic. In recent weeks, these companies have launched a new customer service channel through whatsapp that is already operational and whose number can be consulted through the website, in the 'Your service-Contact channels' section”. has concluded Isidoro Andreu, director of Clients of Hidraqua.