The digitalization and centralization of the operations that Hidraqua carries out every day at street level is a powerful tool and a differentiating aspect of the company that has led it to improve its resolution capacity and excellence in the management of the integral water cycle. This work, combined with the development of new digital solutions, is carried out from the Dinapsis digital transformation center, a network of centers distributed throughout the territory from which to manage and optimize the city's operations in an integrated and sustainable manner thanks to the suite of digital services, focused on providing an agile response to the needs of all municipalities and their inhabitants.
The first of these centers, located in Benidorm, is celebrating its fifth anniversary.
“Since its opening in 2017, Dinapsis has proven to be a model of success. It has made it possible to improve the management of the integral water cycle, making it more sustainable and efficient, as well as the digitization of all processes through the development and implementation of more than 30 new solutions”, highlights María Tuesta, head of Dinapsis Benidorm. A fact that has made it possible, during the hardest moments of the pandemic, to guarantee the supply of water to the entire population, thanks to the real-time control of all the facilities. In addition, the alliances that have been generated in these centers have led to the development of new digital solutions that allow us to respond to the great challenges of all populations, regardless of their size.
Their work does not end here and the center has a team that works day by day to continue detecting needs and opportunities for improvement and in the development of solutions that allow responding to administrations, town halls, universities, start ups and citizens that day Every day they share territorial problems in this center and work on the development and implementation of advanced solutions for the sustainable management of territories.
The centralized management and digitization of operations offered by Dinapsis allows improving the management of the integral water cycle, optimizing tasks and integrating the operations to be carried out into the city's urban plan.
“In the last year, the Dinapsis team has attended to more than 330,000 tasks, manages 9,100 km of drinking water network and 3,800 km of sewerage and has processed 10,600 incidents, in 60 municipalities and with a staff of 171 operators and 11 planners. . Likewise, thanks to the reduction of displacements, associated with the optimization of tasks, it has been possible to avoid the emission of 77,416 kg of CO2 into the atmosphere”, adds Tuesta.
Dinapsis has solutions that help in decision-making, detecting, for example, in drinking water and sewage networks those areas in which investment is required based on the state of the installation, age, repairs carried out, etc. The tool combines this data with information on the investment available in the municipality or other actions planned in order to reduce the urban impact and avoid inconvenience to the residents, taking advantage of the survey of the street. With all this information and the analysis carried out by the expert staff at the center, reports are obtained that detail where action should be taken, taking into account all the factors described.
“The resilience plans seek a new approach linked to the dynamic concepts of development and urban growth and represent an added leap to the emergency plans. The implementation of said plan in the municipalities allows the territorial coordination of services and infrastructures from a resilient point of view, allowing the municipality to ensure their continuity in destabilizing situations, as well as to optimize their day-to-day management” clarifies the responsible for the center.
Another of the city solutions is the implementation of remote reading in water meters. An innovative, efficient and very comfortable solution for remote meter reading that allows you to check water consumption at any time and from anywhere. The advantage of this service is that it notifies the user, via email and SMS, in the event that a certain consumption is exceeded or a number of hours in which the meter is consuming or stopped, with which it is also possible to detect internal leaks in the dwellings immediately or know the consumption at the moment in second homes that are not inhabited.
Currently, around 25% of the meters of Hidraqua and its affiliated companies have already been replaced by smart meters, which represents a total of more than 260,000 meters in the Valencian Community.
Dinapsis continues to work day by day in order to continue offering solutions to the great challenges of cities. It has a suite of digital solutions for the management of the integral cycle of water, the city and the circular economy. These solutions respond to important challenges faced by the municipalities of the Valencian Community, such as the decarbonisation of cities or the fight against extreme weather effects.
One of these solutions, for example, is focused on calculating different environmental indicators, key to knowing the impacts that factors, such as the increase in temperature due to climate change, will have on the natural assets of the locality. The ultimate goal is, based on the results obtained, to mark a roadmap that allows improving the environmental quality of cities and therefore the quality of life of inhabitants and tourists.
Also, through Dinapsis, a tool has been developed that has been demanded by the administration and municipalities of the Vega Baja that suffered the serious human and material losses in the DANA of 2019. It is a tool that offers resilience analysis that incorporates through digital terrain models, historical pluviometric records and two-dimensional hydrodynamic models to predict the location and moment of the flood in which the flood damage will occur in various hypothetical scenarios, such as the breakdown of an infrastructure or an accumulation of solids in a stream.
Likewise, it is working, hand in hand with the city councils, on projects that will be presented in the coming months and with which it seeks to obtain European funding through the NExtGen that allow it to continue working on the digitization and resilience of cities.
After the pandemic, Dinapsis Benidorm has resumed its schedule of activities. Daily visits are received from local, provincial, regional and national administrations, town halls, universities, start-ups, experts in different subjects such as climate change or digitization and citizenship.