And what do you do then?
It is actually possible to get your money back and regret, but your opportunities varies strongly according to where you are and how you have acted.
B. T. has teamed up with three experts in the field, which guides you to what you are doing now.
First and foremost: You have a 14 day return policy. It applies in all webshops within EU. So contact the shop today and that you will make use of your right of return.
Refuse store to give you your money back, when you make use of your right of return, you must contact your bank and see if they can help you to get your money back.
"A prerequisite for the bank will help you, is that you can document that you have written to the company first, but that it has not had an effect," says Ida Marie Moesby, an economist in the Danish Consumer council, Tænk.
It can also be a really good idea to investigate whether you can cancel the purchase before they send the item of the place.
"This is especially important if it is an item purchased outside the EU, where you in addition to the return transportation must also pay customs duties and vat," says Lars Arent, head of the European Consumer.
you Will use your right to cancel your online purchases, so doing it via email. Some companies can find to exploit it, if you can't prove that you have contacted them.
"A foolish, but sometimes necessary way to obtain the evidence and proof, may be to take a screendump of the contact form, before you press 'send'," says Lars Arent.
Here you have the not automatically a 14 day return policy.
"Whether you can get your money back if you regret your purchase in a physical store, depends entirely on what rules the store has," explains Maria Liljeqvist, seniorjurist in the Danish Consumer council, Tænk.
You can often see the store's rules on the receipt, or you can ask in the shop if you are in doubt.
If you pay for a product which must be picked up in a store, and the so is not at home, when you go to the store, have to rely on the right to get your money back on the spot. But not always:
"In some cases, the store may have taken reservations for only a limited number of products in stock," says Maria Liljeqvist, seniorjurist of the Consumer council Think:
"Have they done it, you must accept that there is a reasonable waiting period before the item comes in stock again."
"Contact your bank and ask them to stop the transaction – do it right after you have contacted the company, then your chances to reach to stop the transaction is better, the faster you take action," says Ida Marie Moesby, an economist in the Danish Consumer council, Tænk.
Whether or not the bank can help you, however, depend on how you paid for the item.
"you jumped in with both feet and have paid via a bank transfer, so there is not really anything to do," explains Lars Arent the leader of the European Consumer:
"Better off are you, if you have used a debit card or paid via MobilePay to a business account."Updated Date: 30 November 2019, 11:00