Is it optimal that some YouSee-customers can get cheaper, when others can't?
No, if you ask Gitte Thomsen. She has just been rejected to get a discount of 20 crowns, the opposite of Carl Nielsen, which recently could tell to B. T., that he had pinched over 1,000 dollars out of YouSee.
"I do not think it is fair that some can get a discount when others can't. There must be equal rules for all," says Gitte Thomsen.
The 61-year-old woman from Viborg has recently changed its medium sized tv package out with the least and ten so-called mix-yourself channels.
she needs to throw 20 dollars more than she has done so far. And it puzzled her. Consequently she contacted in connection with the shift YouSee - both telephonically and physically in the store.
"They just said that it was how it was, and that there was nothing to do."
And so accepted Gitte Thomsen otherwise it, even though she was dissatisfied with paying more for a lesser product.
While she would read B. T.'s article on Carl, who got squeezed a larger discount out of YouSee. Specifically 1.594 crowns.
Therefore called Gitte Thomsen once more to YouSee and pressed on. But the result was the same: She could not get the 20 dollars in the discount, which she asked for.
"I'm considering heavily whether I should find another company. If nothing happens, I switch."
From YouSees page stresses that the customers do not just call in and negotiate a discount. The case of Carl Nielsen was a special case and 'human error from customer service'.
And even though director Jacob Mortensen says to B. T., that he personally will make sure that that gets looked at Gitte Thomsen's case, she should not count on a discount.
"We stand by what we have promised Carl, but it is not the general approach, and we have now highlighted across customer service," says managing director Jacob Mortensen.
He says, that prices and products vary depending on, for example, local agreements with the distribution networks.
Since he did not know Gitte Thomsen's specific circumstances, he may not, therefore, comment specifically on her case.
"As I get it referenced, wondering why her price to me. Therefore, I would personally like to make sure that an employee looking at her subscription and see if it is adapted to her needs and price."
How is it for all customers, says the.
Dialogue and the adaptation of the products is exactly what YouSee will focus on in order to hold on to customers as Gitte Thomsen, who is considering to terminate the subscription.
"Our main message is that we would like to speak with all of our customers to find an appropriate solution in both content and price," says Jacob Mortensen.Updated Date: 23 December 2019, 19:00